F.A.Q. - Okikisola

F.A.Qs

Delivery

We offer standard shipping to countries around the world.

The shipping fee is determined by the item purchased and your shipping location. Shipping is automatically calculated during checkout.

How do I track my order?

Once you place an order, you receive an estimated period of when your order will be received. This is based on the shipping service used, as well as your shipping address.

When will my order be delivered?

There are various delivery options offered by the third party delivery company. Delivery timeline depends on the destination and type of delivery option chosen.

Payment

How do I place an order?

Kindly place an order by adding the items you want to purchase to your cart and proceed to ‘Checkout’. This leads you to a secured payment gateway to choose your preferred payment option. You make your payment after inputting the necessary details. Please note that you can either log in to make your secured payment or checkout as a guest.

Is your website secured?

Yes, we use an SSL certificate and ensure all payment information is encrypted.

What payment methods do you accept?

We accept various payment methods via the Stripe Payment Gateway. Please remember that we take your security very seriously, therefore your details are safe when you use them on our website.

Can I cancel my order?

Please note that you can only cancel your order 60 minutes after payment is completed. Once this is done, it may take up to 10 working days for your bank or card issuer to make your funds available to you again.

Do you offer refunds or exchanges?

Kindly refer to our terms and conditions.

Are shipping costs included?

The payment for each item is listed excluding shipping costs. Shipping costs are calculated during checkout.

Do you offer discounts?

From time to time, we offer discounts on our platform. Please check back to see our latest discount and promos.

Do I need to create an account before shopping from you?

You can either create an account or shop as a guest.